We offer a full product refund within 30 days of the order date. In order to be eligible for the full refund please read our terms page. Returns should be sent by regular mail only. Please clearly mark the outside of your shipping box “RETURNED GOODS”. Courier companies will charge extra handling fees and customs fees for shipments, the post office does not. If you return your product by courier, we may accept and process the return. Your refund will be adjusted by any extra charges assessed by the courier company.